COURSE DESCRIPTION
The course will provide you with in-depth knowledge of understanding customers’ behavior and providing effective customer care solutions before and after sales. The course will help you to improve skills in customer engagement, customer retention, and dealing with customers through various channels like emails, phone calls, and other platforms.
LEARNING OUTCOMES
- Understanding customers’ needs and expectations.
- Providing good after-sales services.
- Developing strong relationships with customers.
- Understanding the importance of professionalism, integrity, and ethical behavior in customer service.
- Knowledge and skills in providing customer service through various channels
- Developing professionalism in your work.
- Respecting customer privacy, and maintaining a positive and respectful attitude in all interactions.
Course Features
- Lectures 0
- Quizzes 0
- Duration 29 Hours
- Skill level All levels
- Language English
- Students 27
- Assessments Yes
